Frequently Asked Questions

Which payment methods are accepted?

We currently only accept Cash on Delivery (COD). More payment methods will be added in the future.

What currency are the prices displayed in?

All of our prices are displayed in PHP.

What are your shipping options and how long will it take?

Inside Cagayan de Oro City 1-2 working days and 3-7 business days outside CDOC.

Do I get a receipt for my order?

You will be sent a receipt for your order via email after payment is made upon the delivery of the item.

You will also receive a confirmation email with a tracking number once your item has been shipped.

How do I know if my order has been shipped?

Once your order is shipped, it will be marked as complete in our database and you will receive a text message and confirmation email with a tracking number.

I haven't received my order yet! Is it lost?

If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day.

Support Team: info@tacticalph.com

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